Tuesday, February 04, 2025

KPI for e-commerce

 These are key performance metrics in e-commerce that help businesses track sales performance and customer behavior:

  1. GMV (Gross Merchandise Value)

    • The total sales dollar value of products sold on a platform before deductions like discounts, returns, and operating costs.
    • Formula: GMV=Total Order Value×Number of TransactionsGMV = \text{Total Order Value} \times \text{Number of Transactions}
    • Example: If an online store sells 1,000 items at an average price of $50, GMV = $50,000.
  2. AOV (Average Order Value)

    • The average amount spent per order.
    • Formula: AOV=Total RevenueTotal OrdersAOV = \frac{\text{Total Revenue}}{\text{Total Orders}}
    • Example: If a store generates $10,000 from 200 orders, AOV = $50.
  3. CVR (Conversion Rate)

    • The percentage of visitors who complete a desired action (e.g., making a purchase).
    • Formula: CVR=(Number of ConversionsTotal Visitors)×100CVR = \left(\frac{\text{Number of Conversions}}{\text{Total Visitors}}\right) \times 100
    • Example: If 1,000 people visit a website and 50 make a purchase, CVR = (50 / 1,000) × 100 = 5%.

Each of these metrics is crucial for optimizing an e-commerce business, as they provide insights into sales performance, customer spending habits, and conversion effectiveness.

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